Chatbot Development

We develop two types of chatbot. WhatsApp chatbots are built on the WhatsApp Business Platform for customer-facing support, sales, orders, bookings and notifications. Telegram bots are built on the Telegram Bot API for communities, channels, alerts, payments, mini-apps and internal tools. Both can use AI, connect to your CRM and systems, and hand over to a human agent, and you can run both from one backend and dashboard.

A WhatsApp chatbot is software that talks to your customers on WhatsApp through the official WhatsApp Business Platform. It can answer common questions instantly, share catalogues, take orders and payments, book appointments, send order and payment notifications, and pass the chat to a human agent when needed. It lets a small team handle far more conversations without longer waits.

Yes. We build on Meta's WhatsApp Business Platform (Cloud API), including business verification, phone-number registration and message-template approval. We do not use unofficial or scraped-session methods, because they violate WhatsApp's terms and can get your number banned.

Yes. We build Telegram bots for customer support, sales, community moderation, notifications, payments and mini-apps using the Telegram Bot API. Many clients run both: WhatsApp for customer-facing conversations and Telegram for communities, internal teams or alerts, with one shared backend and one dashboard.

Yes. We connect a large language model to a retrieval layer over your approved documents, FAQs, product data and policies, so answers come from your content. We add guardrails and confidence thresholds, and the bot hands over to a human or says it does not know instead of guessing. All answers are logged so you can review and improve them.

Yes. We integrate with CRMs such as HubSpot, Zoho and Salesforce, helpdesks such as Zendesk and Freshdesk, e-commerce platforms such as Shopify and WooCommerce, payment gateways such as Stripe, Razorpay and PayPal, Google Sheets, and any system with a REST API. Custom or legacy databases can be connected through a secure API layer.

Yes. The bot can hand over to a live agent when the customer asks, when the bot is unsure, or when a topic is on your always-escalate list. The agent sees the full conversation and customer details in a shared inbox, and can return the chat to the bot afterwards.

We use encrypted transport and storage, role-based access to the admin panel, secure handling of API tokens, and audit logs. We capture and store opt-in consent, support deletion requests, and can deploy on your own cloud or region to meet data-residency needs. Sensitive flows can add identity verification steps. Compliance with GDPR and local rules is built into the design, and you remain the data controller.

A focused FAQ or notification bot can usually launch in 2–4 weeks. A bot with CRM and payment integrations typically takes 4–8 weeks, and an AI assistant with multiple integrations and a custom dashboard 8–12 weeks. WhatsApp business verification and template approval are handled in parallel, but Meta's review time is outside our control.

Cost depends on the number of flows, integrations, whether AI is included, languages, and channels. As a startup-friendly team, a basic single-channel bot typically starts around $1,500–$4,000, a bot with integrations and a dashboard around $4,000–$12,000, and enterprise multi-channel AI assistants from $12,000 upward. WhatsApp message fees charged by Meta and any AI model usage are separate running costs, and we give you an estimate of those during scoping.

Yes. We offer monthly maintenance plans covering monitoring, updates for WhatsApp and Telegram API changes, new template submissions, knowledge-base updates, flow improvements and performance reports, so the bot keeps improving after go-live.